» How do I use the InFocus LCD Projector Trade In Promotion? 
»How long does this promotion run?
»What is the final submission date for my claim?
»How do I get my rebate?
»What is the final shipment date for trading in my projector(s)? 
»Do I have to handle the trade-in process myself or can my reseller assist me? 
»Can I combine this offer with another offer? 
»Can I purchase and trade in multiple projectors? 
»Who pays for shipping? 
»What if my projectors are in multiple locations? 
»What if I cannot print my shipping label or placard? 
»What if I lose my InFocus LCD Projector Trade In Promotion shipping instructions email? 
»How do I ship my projector? 
»Are you experiencing issues with navigating through or exiting an area of the InFocus LCD Projector Trade In Promotion's Web site? 
»What is an acceptable Proof of Purchase (POP)? 

How do I use the InFocus LCD Projector Trade In Promotion?
You may either register to establish a logon ID, or use guest access to skip the registration process. (Note that you will need to register in order to complete a trade on the website.) A key advantage of registering is the ability to save multiple quote lists for later access. Your saved quote list will automatically be updated with the current trade-in values. Customers, InFocus channel partners, or InFocus sales representative will be able to access the InFocus LCD Projector Trade In web site, enter the equipment to be traded, and receive a quote for the value of the equipment. From that point, the user can decide whether or not to continue working through the process to ship pre-owned projector back to Market Velocity. If a customer accepts the quote and chooses to trade in their pre-owned equipment, they will need to show proof of their new InFocus projector purchase in order to receive their redemption check.
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How long does this promotion run?
This is an ongoing promotion this is periodically updated. For full details please refer to the Terms and Conditions.
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What is the final submission date for my claim?
All claims must be submitted and received within forty-five (45) days of eligible purchase.
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How do I get my rebate?
To get your rebate, follow these steps:
1.  Purchase an eligible InFocus or ASKProxmia projector.
2.  Submit your on-line claim form.  Once you submit your claim, you will receive a confirmation email with a quote number.  Fax your proof of purchase for your new InFocus or ASKProxima projector along with the confirmation email within thirty (30) days of claim submission date to 770-925-9064.
3.  Trade-in your eligible LCD projector by following the shipping instructions that you will receive. The shipping instructions are valid for 30 days.  The trade-in projector must be shipped 30 days from receipt of the shipping instructions.
4.  Please allow 6 to 8 weeks from the time your claim is complete for receipt of your rebate check.  Completion of your claim includes shipment of the trade-in projector and receipt and validation of the proof of purchase.
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What is the final shipment date for trading in my projector(s)?
The trade-in projector must be shipped within thirty (30) days from the date the shipping instructions are received.
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Do I have to handle the trade-in process myself or can my reseller assist me?
By all means, your reseller can assist you, but you must submit your claims directly to Market Velocity.
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Can I combine this offer with another offer?
No, this program may not be combined with any other InFocus rebate offers.
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Can I purchase and trade in multiple projectors?
Yes, this is a one for one trade.  One trade-in projector will be accepted per new projector purchased.
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Who pays for shipping?
Shipping and handling fees are paid for by InFocus.
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What if my projectors are in multiple locations?
On the "InFocus LCD Projector Trade In Promotion shipping instructions page" there is a box that you will check if you have multiple locations. Upon checking the box, a trade-in representative will contact you via email within one business day.
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What if I cannot print my shipping label or placard?
If you experience difficulty in printing your shipping label or placard, simply contact customer service at infocuscustomerservice@marketvelocity.com and a customer service representative will assist you.
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What if I lose my InFocus LCD Projector Trade In shipping instructions email?
Simply contact customer service at infocuscustomerservice@marketvelocity.com and a customer service representative will assist you.
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How do I ship my projector?
During the trade-in process, you will be asked for the email address where you would like your shipping instructions emailed. Within one business day of receipt and validation of your proof of purchase, an email with the subject line "InFocus LCD Projector Trade In Promotion shipping instructions" will be emailed to the address you provided while registering and will provide the steps for retrieving your shipping label or shipping placard.  This email will contain embedded links for each projector you are trading.  To view, simply click on the link and your prepaid, pre-addressed shipping label or shipping placard will appear.  A Microsoft window will direct you on how to print out your label or placard.  Print two copies, and attach one to the shipment of your trade-in projector and retain the second copy for tracking purposes.

If you are shipping multiple items, please package each item individually and use the appropriate shipping label for each item.  It is important to use the correct shipping label/placard for each individual item, as the label/placard is used to expedite tracking, identification and increase the speed of processing.

You have 30 days from the day you receive the shipping instructions to return the projector. The expiration date will appear on the shipping label in the "Reference # field" and as "Expiration date of the trade-in" on the shipping placard.

If you experience technical difficulty in printing these items or you lose your shipping instructions email, please contact customer service at infocuscustomerservice@marketvelocity.com.
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Are you experiencing issues with navigating through or exiting an area of the InFocus LCD Projector Trade In Promotion's Web site?
If you are experiencing problems navigating through or exiting an area of the site, this may be related to bad/corrupt cookies on your PC. A quick and easy way to correct a bad or corrupt cookie is to delete your cookies and restart your browser session. Below is a quick "delete your cookies" tutorial based on browser type.
*Make sure you close (exit) your browser and open a new browser before you begin.
1.  Open Internet Explorer, click the Tools menu and choose Internet Options. 
2.  Click the Delete Cookies button. 
3.  Click OK. 

Windows Internet Explorer 4:
1.  Open Internet Explorer. 
2.  On the view menu, click Internet Options, and click the Settings button. 
3.  Click the View Files button. 
4.  Click the View menu and Select Details. 
5.  Highlight the cookies you wish to delete, and then press the Delete key. 

Windows Netscape 4.x:
1.  Locate the Netscape folder on your hard drive (usually located in c:/Program Files/Netscape/). 
2.  Double click the Users folder within the Netscape folder. 
3.  Double click your Profile Name folder (this will usually be your username). 
4.  Click the cookies.txt file once to highlight it, then click the File menu and choose delete. 

Netscape 7:
1.  Click the Tools menu and choose Cookie Manager. 
2.  Choose Manage Stored Cookies from the submenu. The Cookie Manager window opens with a list of all the cookies stored on your computer. 
3.  Select one or more cookies and click Remove Cookie, or click Remove All Cookies. 
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What is an acceptable Proof of Purchase (POP)?
Acceptable forms of proof of purchase are a sales invoice (preferred); a packing slip (must provide your name, purchase date, purchase amount, model and serial numbers). What is NOT an acceptable form of a proof of purchase: Purchase Orders, Order Confirmations, and Order Acknowledgments.
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