What is the InFocus Technology Upgrade Program?
Why is InFocus using Market Velocity?
Who can use the InFocus Technology Upgrade Program?
How do I use the program?
Do I have to register to use the InFocus Technology Upgrade Program web site?
How are the values determined?
How is the money for the trade disbursed?
Are new product purchases required?
What new InFocus product purchases are eligible?
What products will Market Velocity accept in trade?
What if the condition of the product is different from what was represented when initiating the trade in?
Is there a minimum amount of product that must be traded?
What does Market Velocity do with the equipment they receive?
Who pays for shipping?
What if my products are in multiple locations?
What if I cannot print my shipping label or placard?
What if I lose my shipping instructions email?
How do I ship my product?
How do I remove data from my system?
What is the transaction date?
How do I check the status of my transaction?
What if I have other questions?
The InFocus Technology Upgrade Program is a web-based tool that allows resellers or end-users to trade or recycle their used IT equipment in a fast, easy fashion virtually anytime day or night.
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InFocus and Market Velocity have partnered to provide a complete trade-in and recycle solution for InFocus authorized resellers and you. Together Market Velocity and InFocus have developed a customized InFocus web portal for trade and recycle that is always available via the Internet. Market Velocity specializes in the remarketing and disposition of used computer equipment and can provide the maximum values for customers interested in updating to new equipment. If the product no longer has an aftermarket trade value, you can easily choose to have those products recycled by Market Velocity who recycles the products according to the latest EPA guidelines. The InFocus Technology Upgrade Program is an integrated, easy to use solution for InFocus resellers and you, and supports a wide breadth of computer product categories and brands.
Any US or Canadian reseller or customer who has used products to trade or recycle and will be purchasing a new InFocus projector. If a reseller completes a trade on behalf of their customer, the check can be mailed to either the reseller or their customer. Or, a reseller may simply send their customer the link to the InFocus Trade-in website so the customer can get a free quote and complete the trade/recycle themselves.
Log on to http://infocus.tradeups.com to have easy access to trade-in values. You may either register to establish a login ID, or use “Get a Free Quote” to skip the registration process. (Note that you will need to register in order to complete a trade/recycle on the website). You will be able to access the InFocus Technology Upgrade web site, enter the equipment to be traded, and receive a quote for the trade-in value. If the product does not have a trade in value, a quote for recycling fees can be provided. If the reseller or you decide to accept the quote, you will be asked to login/register, accept the terms and conditions, provide mailing information for the shipment and check receipt, and then complete your trade/recycle request online. From that point, the reseller or you will ship the used product back to Market Velocity and fax in the proof of purchase for the new InFocus eligible product to 770-925-9064 or mail to :
InFocus Technology Upgrade Program 1305 Mall of Georgia BoulevardSuite 190Buford, GA 30519
You may get a quote by selecting "Get a Free Quote” to receive an instant quote without registering. However, if you want to complete the transaction you will have to register. To become a registered user, simply select "register" on the navigation bar.
The trade-in values stated in the InFocus Technology Upgrade Program are based on their value in the used or secondary marketplace also known as Fair Market Value (FMV). Market Velocity maintains relationships with dozens of re-marketers throughout North America and also maintains a proprietary pricing database which feeds the InFocus Technology Upgrade Program web site. We pass along whatever the re-marketers will pay for the used equipment to you. It is best to think of the trade-in value as the used wholesale value. Recycling fees include the cost to recycle the product according to environmental guidelines (US and Canada) and the cost to ship the product from your site to the recycler.
Once the trade-in product in question has been received, inspected, and approved as sellable by Market Velocity and the proof of purchase of your new InFocus eligible product has been validated, Market Velocity will mail a check for the trade-in value to you within approximately 45 days. If the product is being recycled, the fee to process this transaction (recycling and shipping fees) will be collected via credit card which is done while completing the transaction online.
Yes, you must purchase a new InFocus eligible product either 30 days prior to completing your online transaction or 30 days after. The proof of purchase must be faxed to Market Velocity at 770-925-9064 within 60 days of completing your online transaction. If the serial number is not included on the purchase invoice you must write the serial number on the invoice prior to submission.
InFocus Projectors are eligible for this program.
Any amount or combination of products in the following product categories: copier, desktop, digital camera, monitor, network–print share, notebook, PC server, printer, plotter, PDA, projector, scanner, Tablet PC and workstation products. All trade-in products must be in working condition and in the condition stated by you or your customer during the trade-in process. From time to time, InFocus may run featured trade-in promotions, those promotions may be limited to the specific products identified within each promotion. Refer to the featured promotion's terms and conditions or eligibility rules to see if you qualify.
To receive your check in the amount quoted, the condition of the trade-in product must be accurately stated. Market Velocity will perform an inspection upon receipt of your product. If the product's condition differs materially from that which you described, Market Velocity reserves the right to re-price your transaction quote using the same condition parameters originally available during the online transaction. The product conditions must be stated accurately and to the best of your ability based on the guidelines posted on this site.
Packing and shipping recommendations should be followed in order to avoid possible damage or loss. If you follow the above packing guidelines and instructions, the product should arrive in the same condition as when it left your site. If the product is damaged during shipping and there is visible damage to the packing materials (box is dented, ripped, smashed, etc.), Market Velocity will take responsibility for resolving any claims with the courier. If the packing is in tact, but the product is not in the condition stated in the quote process, Market Velocity will regarding the adjusted trade value and actual condition.
If the used product(s) were received and through the inspection process, it was determined that the product condition was misrepresented, and there is no trade value, Market Velocity reserves the right to charge the customer a recycling fee for the disposition of this product. Market Velocity cannot and does not guarantee that the product can be returned to the customer.
No. In the standard trade-in program, any amount or combination of products that have a trade-in value can be traded in the following categories: desktop, notebook, PC server, monitor, printer, plotter, copier, digital camera, PDA, projector, networking, and data-storage products.
All trade-in equipment received by Market Velocity will be reconditioned and sold into the secondary, or used, marketplace. Recycled products will be salvaged for parts and reclaimed metals, components, and recycled in accordance with environmental regulations.
The shipping fees are deducted from the trade-in value. Shipping fees for products recycled are paid by you when completing the online transaction via credit card.
On the "InFocus Technology Upgrade Program shipping instructions page" there is a check box that can be checked if there are multiple locations. Upon checking the box, a trade-in representative will contact you via email within one business day.
If you experience difficulty in printing your shipping label or placard, simply contact infocuscustomerservice@marketvelocity.com and a customer service representative will assist you.
Simply contact infocuscustomerservice@marketvelocity.com and a customer service representative will assist you.
During the trade-in process, you will be asked for the email address where you would like your shipping instructions emailed. The shipping instructions email will provide the steps for retrieving your shipping label or shipping placard. This email will be sent within one business day of completing your trade. Upon receipt of this email, you will simply click on the link embedded in the email and your prepaid, pre-addressed shipping label or shipping placard will appear. Print two copies, and attach one to the shipment of your trade-in product and retain the second copy for tracking purposes. If you are trading multiple items, a link for each item will appear in the email.You have 30 days from the day you completed your on-line trade to return the product or by the expiration date shown on the label.
If you experience technical difficulty in printing these items or you lose your shipping instructions email, please contact infocuscustomersevice@marketvelocity.com.
Before you ship your product, Market Velocity strongly recommends that you back up your data and then erase the data from your hard drive. Any files or data left on your system may be accessible to others if the data is not erased. As of 10/01/03, a freeware tool that may assist you in erasing your data may be found at http://www.pcinspector.de/emaxx/uk/welcome.htm. Download the free version of the software, which will allow you to erase the data to US Military standards for cleaning and sanitizing magnetic media.
The transaction date refers to when you have agreed to move forward with the trade-in or recycle process and is assigned a quote number. It would be recognized by accepting the terms and conditions on the web pages, and selecting the "Confirm and Submit" button.
Simply go to the website http://infocus.tradeups.com and using the login and password you created when you registered, login. Once logged in, you select “View Trades” from the navigation bar. The page will refresh with all the trades that you have completed online. Simply select the trade you need information on and the page will display the status of the trade.
You are always welcome to call toll free 800-227-9669, Monday through Friday, 8am-8pm, ET, and speak to a customer service representative or you may email us at infocusustomerservice@marketvelocity.com.
